Aged Care Services

Age at Home, on Your Terms

There’s a reason so many older Australians prefer to stay where they are. It’s not just the layout of the home or the view from the kitchen. It’s the sense of place things like knowing which step creaks, or how the light falls in the living room each morning. These small, steady things matter more as time goes on.

Some of the people we help need care most days. Others may only need a hand every now and then. We take both seriously. And while everyone’s situation is different, most want the same thing: to keep living as usual, with a bit of help to stay on top of things. For some, that’s cooking or showering. For others, it might help managing medication or prevent falls.

The government’s Aging Roadmap and upcoming reforms are moving toward that idea too: support that meets people where they are, not the other way around. We follow that thinking. Our services are shaped around staying home not just physically, but socially. We work with community members and carers who understand the area and the people in it. That connection matters.

We also keep an eye on the details. A change in appetite. Trouble standing. A missed appointment. These are small signs that can lead to bigger issues if left alone. We pay attention to them. That’s especially important for those we look after who are more at risk vulnerable seniors who might not always speak up for themselves but still want to stay at home as long as they can.

Community-based senior care isn’t just a service model, it's a way to make sure people remain part of their street, their habits, their everyday life. We’re here to support that choice.

Why Families Choose Professional Home Care

Families often start out trying to do it all. It begins with meals, transport, and reminders. But over time, the load builds emotionally and physically. That’s when many people begin looking for outside support. Not because they can’t cope, but because they realise it’s better not to do it alone.

Long-term care doesn’t have to mean giving up everything. It can begin quietly, someone checking in each day, helping with routines, offering guidance when health changes start to appear. It’s not about taking over. It’s about stepping in before things get out of hand.

Some families consider residential aged care, but it’s a big move. For many, the thought of leaving home is too much. That’s where in-home care becomes the better fit. You get trained carers, regulated service, and peace of mind without the person needing to pack up their life.

We work alongside service providers already involved local GPs, pharmacists, health workers to make sure things run smoothly. That joined-up care means fewer delays, better outcomes, and a calmer home environment.

Families often say the support doesn’t just help their loved one. It helps them too. Knowing someone’s there, that they don’t have to carry it all that makes a difference.

Our Care Philosophy

Caring for older people isn’t just about completing tasks, it's about understanding how those tasks fit into someone’s life. At Support Network, we don’t approach aged care with a one-size-fits-all model. What works for one person may not feel right for another, and we never assume we know better. We take time to listen, to learn what matters to each individual, and then work from there.

Our way of working is shaped by more than just our own standards; it also reflects the expectations laid out in the broader reform plan that continues to shape aged care across the country. From the Royal Commission to the Australian Government’s current reform agenda, the direction is clear: support should be personal, transparent, and respectful.

We take these principles seriously. It’s not just about ticking boxes or offering the minimum. It’s about making sure that people feel seen and heard. That their routines are honoured. That their choices stay in their hands, even as needs change.

We work closely with community partners whether that’s local health workers, allied professionals, or support groups because good care rarely happens in isolation. When everyone works together, it’s easier to spot risks early, adjust care plans, and make sure nothing is missed.

In the end, our philosophy is simple. Help where it’s needed, without interfering where it’s not. Be kind, be consistent, and always put the person first. That’s how we support both independence and quality of life, day by day.

What We Can Do for You

We understand that no two people need the same kind of help. That’s why we offer a wide range of in-home services, so that each person we support can get the care that fits their life, not someone else’s idea of what it should be. Here's a closer look at the kind of support we can provide:

Personal & Clinical Care

Everyday things like dressing, showering, and using the bathroom might become harder over time. That’s where personal care comes in. Our team handles these tasks with respect, giving you the help you need without rushing or taking over. If clinical care is also needed, wound dressing, blood pressure checks, or other basic health support a qualified health professional or one of our registered nurses can step in, right in your own home.

Domestic Help & Meal Preparation

Living well starts with a clean, organised home and good food on the table. We help with light household tasks, from tidying up to laundry, and can also assist with meal planning and cooking. Some of our clients rely on us for daily food prep, while others prefer batch cooking for the week. We also assist with basic garden maintenance, making sure outdoor spaces are safe and manageable. For those eligible, support may also align with the Congregate Meals Program, which brings the added benefit of shared social interaction.

Nursing & Allied-Health Visits

Some people need more focused support, especially after a hospital stay or when managing ongoing health issues. Our registered nurses can help with care that goes beyond the basics. We also coordinate with physiotherapists, occupational therapists, and other specialists to keep mobility strong and health stable. These visits can play a key role in long-term care by preventing setbacks and offering early intervention when needed.

Dementia & Cognitive Support

Supporting someone with memory loss isn’t just about reminders. It’s about creating routines that feel safe and familiar, while keeping frustration and confusion to a minimum. We provide one-on-one care tailored to the person’s stage and preferences, so they stay calm and oriented. Our carers understand the challenges faced by vulnerable seniors, and we work gently to preserve comfort, connection, and confidence.

Palliative & End-of-Life Care

When someone is approaching the later stages of life, it’s important to focus on comfort and dignity. We support families through this time with practical help, pain management, and emotional care. Whether it’s a few visits a week or full support coordinated with health professionals, we’re there to make sure everything is handled calmly. It's never about doing everything, it's about doing what matters most. This kind of care plays a big role in maintaining quality of life, even as things become more complex.

Day & Overnight Respite

Sometimes families need a break. It might be for a few hours, or it might be overnight. Either way, we step in to make sure the person you're caring for is safe, supported, and settled while you take time to rest or handle other responsibilities. This kind of day or overnight respite is more than just practical; it can prevent burnout. Our carers are trained to handle a range of situations so that you can step away without worry. We also offer advice and caregiver resources if you’re new to this kind of support and not sure where to start.

Social Outings & Transport

Getting out of the house matters. It’s not just about errands it’s about connection. We help with social outings, whether that’s a trip to the chemist, a coffee with friends, or joining a local activity. Transport is part of the support we offer, so people can attend appointments, meet others, or simply get fresh air. We also help manage routines using a calendar of events, especially when clients want help planning their week but still want to stay in control of their schedule.

Home Modifications & Safety Checks

Falls and household accidents are one of the biggest risks for older people living at home. We conduct basic safety checks to flag things that might need attention: loose mats, poor lighting, or steps without rails. We can also arrange for minor home changes, like grab rails or ramps, to make daily life easier. Regular security checks and support with garden maintenance can also be included if those tasks are starting to feel like too much to handle alone.

Funding & Fees

Understanding aged care funding shouldn’t feel like reading through a manual. We’ve kept things straightforward here, so you can make clear decisions without second-guessing what it all means. Whether you’re just starting out or already part of a program, here's how it works in plain terms.

• Home Care Packages

These are the most common way to fund regular, in-home support. The home care package system includes four levels, from light weekly help to full-time, daily care.

• You don’t pay for the whole thing. The Australian Government covers most of it.
• Each level brings a yearly budget, and you choose how it’s used with help from your provider.
• Services can include personal care, cleaning, transport, meals, allied health visits, and more.
• You may need to pay a contribution (income-tested) or basic daily fee but not always.

• Commonwealth Assistance Programs

For people who don’t need a full home care package, smaller supports are available through assistance programs like:

• The Commonwealth Home Support Programme (CHSP) – good for people needing a bit of help, not full-time care.
• The DVA (Department of Veterans' Affairs) for eligible veterans and their families.
• Local council or community partner programs that vary depending on where you live.

Each one has its own entry point, but we can guide you through that. Some programs are short-term. Others grow with you over time.

The New “Support at Home Program” (Starting November 2025)

From 1st November 2025, the government is rolling out the new Support at Home Program, a system that will eventually replace the current Home Care Packages and Commonwealth Home Support Programme. The goal is to make things simpler, more flexible, and easier to manage.

Here’s what you need to know:

• If you're already receiving care under the current system, you don’t need to reapply, you’ll be transitioned over with support.
• The program combines different types of funding into one structure, with clearer options and fewer delays.
• You’ll still get a care plan and budget, but the process will be more straightforward.
• We’re ready for the change and will guide you through it when it happens, no guesswork on your end.

Right now, the existing Home Care Package system is still in place. We’re keeping both options in mind so you stay covered no matter where you’re up to in the process.

• Assessment and Eligibility

Before you get started, you’ll go through a government-run assessment system. It’s not complicated, but it does involve a proper check by a professional assessor, someone from an ACAT (Aged Care Assessment Team).

• They’ll look at your health, living situation, and what daily tasks you need help with.
• After that, you’ll receive approval for either a package, CHSP support, or a recommendation for other care.
• We’re happy to help you prepare for the assessment process and walk you through what to expect.

• Costs You Should Know About

No hidden surprises. That’s one of our key values.

• You’ll get a clear breakdown of fees, what’s covered by government funding, and what’s optional.
• We’ll always talk through costs before services begin so you can decide what works for your situation.
• The fee structures follow the Aged Care Act, which sets national standards for transparency and fairness.

• Planning for the Long Term

These services aren’t just for short-term help. Most people stay in the same care arrangement for years. That’s why knowing the financial side early on is important. The State Plan on Aging and future reforms are shifting towards care that keeps people in their homes longer. And we’re set up to move with those changes.

How Our Four-Step Process Works

Getting started can seem like a lot, especially if it’s your first time dealing with aged care systems. Here’s how it works: nothing over-complicated, no chasing paperwork alone.

• Step 1: Talk to Us

You don’t need to figure this out on your own. Start with a simple call. We’ll ask a few questions and help you understand what support might be available.

• It’s just a calm, helpful chat about what your situation is and what might suit you.

• Step 2: Government Assessment

Before you receive government-funded care, you’ll go through a formal assessment process. This is arranged through the Australian Government, either as an aged care assessment (ACAT) or a Regional Assessment Service (RAS), depending on your needs.

• We’ll guide you through booking it.
• We can also help you prepare for what they’ll ask.

• Step 3: Care Planning

Once your approval comes through, we’ll meet with you to map out what the care will look like.

• You’ll choose the days, the hours, and the type of support you want.
• We’ll match you with a carer and set the routine in motion with flexibility built in.

• Step 4: Regular Reviews

Needs change. What works today might not be right in six months. That’s why we check in and adjust care if needed.

• No locked-in arrangements.
• If something needs changing, we sort it out quickly.

Quality & Safety You Can Trust

Letting someone into your home to provide care takes trust. That trust comes not just from who we are, but how we work. We don’t cut corners, and we don’t put anyone at risk. Everything we do is guided by clear safety checks, skilled care, and respect for the person receiving it.

Here’s how we make sure safety is never left to chance:

• Every team member is cleared to work
  Before anyone joins us, they go through a full security check and screening. No exceptions. That includes police checks and clearance for working with vulnerable people.
• Registered nurses are assigned when needed
  Tasks that involve wound care, medication, or anything clinical are only carried out by registered nurses. That line is never blurred.
• We follow national safety standards
  Our care follows the framework laid out in the Aged Care Act, not just our own policy. That means reporting, documentation, and checks are all held to national standards.
• Care is reviewed, not just delivered
  We don’t set a care plan and walk away. We check in regularly, listen to feedback, and change what’s needed because good care should adapt, not just repeat.

Smart Care Technology at Home

Not everyone wants tech in their home, and we understand that. But for those who do, we offer tools that quietly support care without changing how the home feels. Nothing is pushed. If it helps, we use it. If not, we keep things simple.

When it’s the right fit, here’s what we offer:

• Fall detection sensors
  Installed in key areas, these sensors alert someone right away if a fall happens. They’re especially useful for people living alone or with mobility concerns.
• Remote health monitoring
  We can track things like blood pressure or oxygen levels remotely letting us respond early if something’s not right.
• Shared care records
  Digital notes mean your GP, family, and case workers can all stay on the same page without waiting for paperwork.
• Quiet, non-invasive tools
  No loud alerts or flashy setups just small, reliable systems that blend into the space and support peace of mind.

Ready to Arrange Care?

Taking the first step is often the hardest part but you’re not doing it alone. Whether you’re ready to start services or just want to talk things through, we’re here to help.

Our team can guide you through assessments, paperwork, and planning. We also offer helpful caregiver resources if you’re looking after someone and need support for yourself.

Give us a call. Ask your questions. We’re here for that too. This is public outreach that’s built on listening not selling. And it starts whenever you’re ready.